Digital working in adult social care: What Good Looks Like for local authorities and care providers

The Department of Health and Social Care (DHSC) has published a What Good Looks Like (WGLL) framework to support digital working in adult social care (ASC).

WGLL for ASC brings together the needs of local authorities and care providers into one coherent piece of guidance to develop understanding of what they need to do to work well digitally. 

The framework is aspirational; providing a collective set of goals for local authorities and care providers to work towards as they take step towards digitisation. It has been developed as part of NHS England and DHSC's wider collection of What Good Looks Like guidance to support health and social care leaders with digital transformation. This includes WGLL for Integrated Care Systems which will be refreshed in the coming weeks. 

This guidance has been co-developed with the adult social care sector through a series of workshops and in-depth interviews, drawing on expert support from the Local Government Association (LGA) and Association of Directors of Adult Social Services (ADASS). As digital technology becomes increasingly embedded in social care services, the framework will be updated to ensure it continues to meet the needs of the sector in achieving our ambitions for digital transformation.

The framework can be used alongside related guidance resources for digital working, including the updated digital skills framework, to understand how they can work towards the principles covered by each of the seven WGLL success measures. In the coming weeks, additional resources and case studies will be shared to further support local authorities and care providers.