4.0 Human factors
Framework structurePrimary domain 4, human factors, is shown in this section.
At the centre of these technologies are people, organisations and processes. Delivering digitally driven change requires strong management and leadership skills and abilities; such as change management as well as providing oversight that accounts for factors like organisational culture/needs and understanding of existing workflows and patient pathways.
Capability statement - I acknowledge the need for multidisciplinary collaboration to ensure the safe and effective use of digital health and Artificial Intelligence (AI) technology.
Archetypes:
- Shaper
- Driver
- Creator
- Embedder
- User
Capability statement - I am aware of specialists roles and teams involved in AI and digital healthcare (for example, informaticians, software/data engineers, IT specialists, researchers, specialist clinicians).
Archetypes:
- Shaper
- Driver
- Creator
- Embedder
- User
Capability statement - I am able to assess the potential impact of embedding digital technologies and AI into clinical workflows through engagement with affected teams and individuals.
Archetypes:
- Driver
- Creator
- Embedder
Capability statement - I am aware of the level of my organisation’s digital maturity and its strategy for digital transformation.
Archetypes:
- Driver
- Embedder
Capability statement - I promote and initiate effective communication between key stakeholders during the implementation of a digital technology/AI system.
Archetypes:
- Driver
- Embedder
Capability statement - I work effectively with technology industry partners to procure digital services and tools (for example,data storage, computing resources, AI technology) and recognise the advantages and disadvantages of out-sourcing, on-premises and co-creation options.
Archetypes:
- Driver
- Embedder
Capability statement - I practice patient/user centred design. I work with patients and users to gather and produce requirements (for example, user stories, personas, Unified Modeling Language (UML) diagrams), set priorities and evaluate and integrate technologies).
Archetypes:
- Creator
Capability statement - I can clearly explain the strengths and weaknesses of a variety of digital technologies to non-technical stakeholders to facilitate effective collaboration.
Archetypes:
- Driver
- Creator
- Embedder
Capability statement - I can discuss the challenges associated with my organisation’s digital transformation strategy and discuss potential technological solutions that may address them, including consideration of the impact of these technologies on patient outcomes and wider organisational goals.
Archetypes:
- Driver
- Embedder
Capability statement - I acknowledge the need for multidisciplinary collaboration to ensure the safe and effective use of digital health and Artificial Intelligence (AI) technology.
Archetypes:
- Shaper
- Driver
- Creator
- Embedder
- User
Capability statement - I am aware of specialists roles and teams involved in AI and digital healthcare (for example, informaticians, software/data engineers, IT specialists, researchers, specialist clinicians).
Archetypes:
- Shaper
- Driver
- Creator
- Embedder
- User
Capability statement - I am able to assess the potential impact of embedding digital technologies and AI into clinical workflows through engagement with affected teams and individuals.
Archetypes:
- Driver
- Creator
- Embedder
Capability statement - I am aware of the level of my organisation’s digital maturity and its strategy for digital transformation.
Archetypes:
- Driver
- Embedder
Capability statement - I promote and initiate effective communication between key stakeholders during the implementation of a digital technology/AI system.
Archetypes:
- Driver
- Embedder
Capability statement - I work effectively with technology industry partners to procure digital services and tools (for example,data storage, computing resources, AI technology) and recognise the advantages and disadvantages of out-sourcing, on-premises and co-creation options.
Archetypes:
- Driver
- Embedder
Capability statement - I practice patient/user centred design. I work with patients and users to gather and produce requirements (for example, user stories, personas, Unified Modeling Language (UML) diagrams), set priorities and evaluate and integrate technologies).
Archetypes:
- Creator
Capability statement - I can clearly explain the strengths and weaknesses of a variety of digital technologies to non-technical stakeholders to facilitate effective collaboration.
Archetypes:
- Driver
- Creator
- Embedder
Capability statement - I can discuss the challenges associated with my organisation’s digital transformation strategy and discuss potential technological solutions that may address them, including consideration of the impact of these technologies on patient outcomes and wider organisational goals.
Archetypes:
- Driver
- Embedder
4.1 Management and leadership planning
Digital innovation and transformation is led by the culture of an organisation and is often shaped from the top down by strong management with a clear aligned vision and strategy for achieving change. This is also supported by leadership at all levels that takes a proactive role in driving change for improvement at all levels of an organisation. The technologies need to enhance and improve existing processes and add real value. Management and leadership skills are essential in manging the transition to new ways of working, identifying opportunities and removing barriers to success.
Capability statement - I can effectively use information derived from data driven approaches for the purposes of management planning (for example, data summaries via digital dashboards).
Archetypes:
- Shaper
- Driver
- Creator
- Embedder
Capability statement - I am confident applying formal change management methods and implementation science to digital transformation projects.
Archetypes:
- Driver
- Embedder
Capability statement - I am aware of the need to ensure retention of core skills when introducing digital technology. I ensure back-up pathways are in place to be used in situations when digital technology fails.
Archetypes:
- Driver
- Embedder
Capability statement - I appreciate that responsibly designed and implemented digital technologies and Artificial Intelligence (AI) systems has potential to increase efficiencies, reduce costs and support healthcare staff to deliver better care
Archetypes:
- Shaper
- Driver
- Creator
- Embedder
- User
Capability statement - I am able to recognise an adverse effect (for example, failure of technology, introduction of biases, inequalities) of an automated or data enhanced pathway and can take steps to rectify this within my organisation.
Archetypes:
- Driver
Capability statement - I am proficient in carrying out cost-benefit analysis of the impact of new technologies on healthcare systems.
Archetypes:
- Creator
Capability statement - I am aware of software and project management methodologies (for example, Agile, Lean) and the pros and cons of the different methods for different types of projects.
Archetypes:
- Driver
- Embedder
Capability statement - Following AI/digital technology implementation I can effectively monitor and evaluate AI systems and digital technology projects to ensure they align with financial, clinical and organisational objectives and ensure ongoing effectiveness.
Archetypes:
- Driver
- Embedder
Capability statement - I am able to carry out a review of existing technologies and consider how these can be utilised to meet the strategic goals of my organisation.
Archetypes:
- Creator
- Embedder
Capability statement - I know how to identify the quality assurance (verification and validation) of AI systems and digital technologies in my locality based on local policies and guidelines.
Archetypes:
- Driver
- Embedder
Capability statement - I create protocols for the safe use of AI and digital technology in my organisation/area based on evidence (for example, risk assessment). I define the situations in which the technology will be used and by whom.
Archetypes:
- Creator
- Embedder
Capability statement - I am able to evaluate the most appropriate technical solution to a problem including AI/digital technology. This includes reviewing financial, technical and logistical considerations.
Archetypes:
- Shaper
- Driver
- Creator
- Embedder
- User
Capability statement - I can effectively use information derived from data driven approaches for the purposes of management planning (for example, data summaries via digital dashboards).
Archetypes:
- Shaper
- Driver
- Creator
- Embedder
Capability statement - I am confident applying formal change management methods and implementation science to digital transformation projects.
Archetypes:
- Driver
- Embedder
Capability statement - I am aware of the need to ensure retention of core skills when introducing digital technology. I ensure back-up pathways are in place to be used in situations when digital technology fails.
Archetypes:
- Driver
- Embedder
Capability statement - I appreciate that responsibly designed and implemented digital technologies and Artificial Intelligence (AI) systems has potential to increase efficiencies, reduce costs and support healthcare staff to deliver better care
Archetypes:
- Shaper
- Driver
- Creator
- Embedder
- User
Capability statement - I am able to recognise an adverse effect (for example, failure of technology, introduction of biases, inequalities) of an automated or data enhanced pathway and can take steps to rectify this within my organisation.
Archetypes:
- Driver
Capability statement - I am proficient in carrying out cost-benefit analysis of the impact of new technologies on healthcare systems.
Archetypes:
- Creator
Capability statement - I am aware of software and project management methodologies (for example, Agile, Lean) and the pros and cons of the different methods for different types of projects.
Archetypes:
- Driver
- Embedder
Capability statement - Following AI/digital technology implementation I can effectively monitor and evaluate AI systems and digital technology projects to ensure they align with financial, clinical and organisational objectives and ensure ongoing effectiveness.
Archetypes:
- Driver
- Embedder
Capability statement - I am able to carry out a review of existing technologies and consider how these can be utilised to meet the strategic goals of my organisation.
Archetypes:
- Creator
- Embedder
Capability statement - I know how to identify the quality assurance (verification and validation) of AI systems and digital technologies in my locality based on local policies and guidelines.
Archetypes:
- Driver
- Embedder
Capability statement - I create protocols for the safe use of AI and digital technology in my organisation/area based on evidence (for example, risk assessment). I define the situations in which the technology will be used and by whom.
Archetypes:
- Creator
- Embedder
Capability statement - I am able to evaluate the most appropriate technical solution to a problem including AI/digital technology. This includes reviewing financial, technical and logistical considerations.
Archetypes:
- Shaper
- Driver
- Creator
- Embedder
- User
Capability statement - I actively promote appropriate confidence for healthcare professionals regarding the use of digital technology in healthcare.
Archetypes:
- Shaper
- Driver
- Embedder
Capability statement - I lead and enable others to support the development and use of digital technologies, supporting national guidelines and agendas.
Archetypes:
- Shaper
Capability statement - I recognise the need for protected time and space for professionals to access appropriate learning resources related to digital technologies. I support a learning culture and emphasise the importance of continuing professional development in digital skills and capabilities.
Archetypes:
- Shaper
- Driver
Capability statement - I can recognise different kinds of expertise in staff interacting with Artificial Intelligence (AI) and digital technology and can effectively bring together and leverage this expertise to implement these technologies successfully.
Archetypes:
- Driver
Capability statement - I actively identify key problems in clinical areas and have an awareness of how digital technologies and AI can be used to address identified problems.
Archetypes:
- Driver
- Embedder
Capability statement - I am familiar with digital clinical safety and have implemented an effective contingency/mitigation plan.
Archetypes:
- Driver
Capability statement - I lead a digital transformation strategy for my organisation which considers both short and long term goals and determines metrics to measure success.
Archetypes:
- Creator
- Embedder
Capability statement - I actively sponsor, recognise and promote individuals who demonstrate excellence and maturity in the capabilities found within this document.
Archetypes:
- Shaper
- Driver
Capability statement - I actively promote appropriate confidence for healthcare professionals regarding the use of digital technology in healthcare.
Archetypes:
- Shaper
- Driver
- Embedder
Capability statement - I lead and enable others to support the development and use of digital technologies, supporting national guidelines and agendas.
Archetypes:
- Shaper
Capability statement - I recognise the need for protected time and space for professionals to access appropriate learning resources related to digital technologies. I support a learning culture and emphasise the importance of continuing professional development in digital skills and capabilities.
Archetypes:
- Shaper
- Driver
Capability statement - I can recognise different kinds of expertise in staff interacting with Artificial Intelligence (AI) and digital technology and can effectively bring together and leverage this expertise to implement these technologies successfully.
Archetypes:
- Driver
Capability statement - I actively identify key problems in clinical areas and have an awareness of how digital technologies and AI can be used to address identified problems.
Archetypes:
- Driver
- Embedder
Capability statement - I am familiar with digital clinical safety and have implemented an effective contingency/mitigation plan.
Archetypes:
- Driver
Capability statement - I lead a digital transformation strategy for my organisation which considers both short and long term goals and determines metrics to measure success.
Archetypes:
- Creator
- Embedder
Capability statement - I actively sponsor, recognise and promote individuals who demonstrate excellence and maturity in the capabilities found within this document.
Archetypes:
- Shaper
- Driver
Page last reviewed: 14 February 2023
Next review due: 20 February 2024